The Safeway grocery home delivery was a splendid success! Could not have gone smoother. I will definitely be doing this again.
There was no delivery fee since it was my first order. Drivers are not allowed to accept tips.
I made a mistake but it was quickly and happily resolved when I called the customer service number on my receipt. Now I know, and won't do that again.
My window of time was to be between 10:00 a.m. and 2:00 p.m. I began to tense up when I saw Bob head to the patio with a cup of coffee a few minutes before 10:00. I figured he was going out to watch for the Safeway truck and would be a very unhappy camper if it didn't come until 1:45.
Fortunately at 10:15 a.m. he saw the truck pass and he was on the move to get out to the parking lot to meet the driver and direct him to our door. I breathed a big sigh of relief.
I learned a lot about grocery home delivery services, or at least about Safeway's system. We live less than a mile from a Safeway store but the delivery did not come from that store.
There's apparently a central location for Portland and surrounding areas. The driver told us the downtown Portland Safeway is in a multistoried apartment building with an elevator at the store's door and he says they do home deliveries in that building. He told us he has 26 deliveries today. Wonder how many drivers they employ?
I can see where it would be extremely popular for working people, people living in downtown high rise apartment buildings, and old people. It's a wonderful service.
I'm not real sure if this is a huge money maker for Safeway or just a way for them to remain competitive and stay in business. Their delivery fees are certainly reasonable so I don't see how they would be making a lot of money there, plus they have to provide trucks, gas and delivery people. I don't see that a lot of that is passed on to me. It's good I'm not in the business world because I don't understand how all that works. I just know I liked the experience I had today.